DEPOSIT & CANCELLATION POLICY
Information for clients and patients regarding our recent implementation of a Deposit and Cancellation Policy commencing December 1st 2022.
We are always as accommodating as possible to assist our patients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Deposit and Cancellation Policy.
We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other patients and the slot will sit empty.
We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.
We will sometimes ask for a deposit to be taken when booking a treatment. This will be deducted from your bill for the relevant treatment. Sometimes booking via the website a deposit will be required depending which treatment the value of deposit may change. Deposits for consultations will be refunded if no treatment is required or you are not able to progress with the treatment due to medical grounds.
We guarantee that where notification to cancel appointments is given, with more than 48 hours notice deposits will be held or carried forward against any future treatment required.
Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit or deduct a fee of £30 to cover for the missed appointment.
To help our clients minimise the chance of losing their deposit or treatments from their courses, we do send out text reminders a minimum of 48-72 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a text reminder. When booking online please ensure that your mobile number is correct.
How to notify the clinic about cancelling an appointment:
Notification is always best given by telephoning or texting the clinic Manager / our Nurse Rachel on 07733184419 or the clinic direct on 01388 229031.
Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we are able to offer your appointment to another patient and avoid a £30 charge to you.
We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.
To pay your deposit or charge via bank transfer, please note our Bank Details :
Barclays Fresh faced aesthetics Ltd
Sort Code: 20-45-45
Account Number: 73070492